Responsible Gaming

Enjoy the entertainment value offered by us.

As a responsible member of the gaming industry, we at Resorts World Catskills want our guests to enjoy the entertainment value offered by us. We recognize that some individuals may not play responsibly. We understand that there are social costs associated with compulsive, problem, underage, and intoxicated gambling, gambling by individuals on the self-exclusion and exclusion lists, and unattended minors. We support the development of education, awareness, and prevention programs to address these concerns.

10 Rules of Responsible Gaming

  1. If you choose to gamble, do so for entertainment purposes. If your gambling is no longer an enjoyable activity, then ask yourself why you are still "playing."
  2. Treat the money that you lose as the cost of your entertainment. Treat any winnings as a bonus.
  3. Set a dollar limit and stick to it. Decide before you gamble not only what you can "afford" to lose, but how much you want to spend. Do not change your mind after losing.
  4. Set a time limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.
  5. Expect to lose. The odds are that you will lose.
  6. When you meet your gaming dollar limit, whether cash or credit, do not turn to more credit. Do not borrow money from others to gamble once you hit your limit.
  7. Create balance in your life. Gambling should not interfere with or substitute for friends, family, work, or other worthwhile activities.
  8. Avoid "chasing" lost money. Chances are the more you try to recoup your losses, the larger your losses will be.
  9. Do not gamble as a way to cope with emotional or physical pain. Gambling for reasons other than entertainment can lead to problems.
  10. Become educated about the warning signs of problem gambling. The more you know, the better choices you can make.

For help with problem gambling, please call 1-877-8-HOPENY or text HOPENY (467369).

Self Exclusion Program

What is the Self-Exclusion Program?

A program established to allow people with gambling problems to voluntarily exclude themselves from legalized wagering activities in the state of New York. Stop by the Security Office for more information on self-exclusion if you feel you have a problem and need to exclude yourself.

What Will Happen When I am on the Self-Exclusion List?

After you are placed on the self-exclusion list, staff will be permitted to refuse your wagers and ask you to leave. If you place a wager, you will be unable to collect winnings or recover losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings. All points accumulated through the Players’ Club will be forfeited upon self-exclusion.

How do I get placed on the Self-Exclusion List?

You can request information and a self-exclusion form through any of the following methods:

Click here for the self-exclusion form.

The person requesting voluntary self-exclusion must complete the form and submit it, in person, to the Security Office at Monticello Casino & Raceway. You will be required to provide identification that includes your signature and a photograph. When you file the form, you will be photographed. That photo, and other identifying information, will be available for review by certain employees in order to assist with enforcement of the self-exclusion program.

Can I mail back the completed form?

Yes. You may return the form by mail but you must have your signature notarized.

How long will I be on the Self-Exclusion List?

That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for one year, three years, or five years. You must remain on the list for that length of time.