Resorts World Catskills is now open 24 hours a day, 7 days a week!
Similar to other hospitality business openings in our community and around the world, moving New York forward means putting stringent new health, safety, scheduling and hygiene procedures in place ahead of our carefully managed reopening. Maintaining the health and safety of our guests and team members remains our primary goal.
With that in mind, your next visit to Resorts World Catskills may look a little different as we roll out our new Resorts World Safety Plan in accordance with recommendations from the CDC and health officials. Our 21-point plan is in place to ensure you feel at ease every time you visit Resorts World Catskills, and puts health and safety at the center of our operation.
pointers for a winning experience
For our initial reopening, entry will be limited to the main front entrance and the parking garage. We recommend that guests in wheelchairs use the main front entrance. For your safety, please abide by our entry directions so that everyone passes through controlled access points.
OUR THERMAL SCREENING PROTOCOLS
Upon arrival, our security team will be conducting non-invasive temperature checks using thermal scanners. Any guest or team member with a temperature above 100.4 degrees will not be permitted entry.
WEAR YOUR MASK
In accordance with state and local guidelines, all Guests and Team Members will be required to wear face masks while on property. If you are unable to bring your own mask, Resorts World Catskills will have masks available for purchase at both of our entrances.
Just as we are all doing on a daily basis, guests will need to practice physical distancing by staying six feet apart from guests outside of their circle, while standing in lines, using elevators, or moving around the resort. You will find markers and indicators in areas where lines form, plexiglass barriers where appropriate, and ample signage to remind everyone of the new guidelines.
SANITATION STATIONS & HAND WASHING
Over 200 sanitation stations equipped with hand sanitizer and sanitizing wipes are located on the casino floor and throughout the property to encourage frequent hand washing and to allow guests to clean common areas before touching.
RESORTS WORLD CLEAN TEAM
Our team members have received COVID-19 safety training and our comprehensive cleaning procedures have been enhanced. The RW Clean Team will be regularly deployed to high-touch guest and team member areas for cleaning and disinfecting.
The gaming floor will be operating at 25% capacity and is open 24 hours a day, 7 days a week. Currently, our slot machines, Sportsbook 360, and live table games (with the exception of the poker room) are open.
The following table games are currently available for play:
o 3 Card Poker
o Let It Ride
o Caribbean Stud
o Ultimate Texas Hold’em
o Casino War
o Pai Gow Tiles
o Pai Gow Poker
o Crazy 4 Poker
o Mississippi Stud
We have opened select food and beverage options. Following NYS Guidelines, no food or beverage will be permitted on the gaming floor.
RW Food Hall is open daily from 8AM-11PM.
Good Friends Market is open daily from 11AM-10PM.
24/7 Bistro is open daily from 7AM- 11PM.
Cellaio Steak is open for dinner Wednesday through Sunday. Check here for hours and menu.
Empire Lounge is open Friday through Sunday. Check here for hours and menu.
Lotus is open for dinner Friday through Tuesday. Check here for hours and menu.
The main hotel tower is now taking reservations for all guests. You can book your stay here.
Our indoor pool is now open for hotel guests from 7am-10pm daily.
The Crystal Life Spa will reopen on Saturday, May 1. For hours and reopening information, click here.
Our fitness center and valet will open at a later date.
Some scheduled gatherings at Resorts World Catskills are being postponed. For a complete list of up to date cancellations and postponements, please click here.
FREQUENTLY ASKED QUESTIONS
Check out our FAQs for more on our reopening here.