RESORTS WORLD CATSKILLS- ACCESSIBILITY STATEMENT

Resorts World Catskills is committed to facilitating the accessibility and usability of its website by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1. We have conducted an accessibility review of our site and are working towards expeditiously remediating any issues identified during that review.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet WCAG 2.1 guidelines over time. If you have specific questions or concerns about the accessibility of this site, please contact us at [email protected]. Include “Website Accessibility” in the subject line, and provide a description of the specific page or item you feel is not fully accessible or a suggestion for improvement. We will make all reasonable efforts to make that feature accessible.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Please note that all common areas of the Property comply with the 2010 Americans with Disabilities Act (ADA) Standards for Accessible Design. 

Resorts World Catskills’ hotel has 24 accessible guest rooms- (14 king, 10 two queen)
There is an accessible entrance and path to accessible guest rooms.
There are accessible desks in the business center.
There are 68 accessible parking spots.
There are van-accessible parking spots.
All of our restaurants, bars and restrooms are accessible.
There are fire alarms for the audio & visually impaired.
There is an accessible entrance without stairs.
There are accessible doorways for all public spaces.
Service animals are accepted.
There is an accessible covered area for pickup & dropoff.
The entrance ramp is non-slip.
The ramp is less than 6′ and/or has railings.
There is an accessible path to check-in and an accessible check in desk.
There is an accessible path for all public spaces.
There is an accessible elevator.

ADA accessible features of all Restaurants & Lounges (including Cellaio, Lotus, Doubletop, The Catskills Bistro, Good Friends Market, RW Food Hall, Dos Gatos, Bar 360, Empire Lounge, Palace Lounge):
• Accessible pathway to entrance
• Accessible entrance
• Accessible route to elevators
• Accessible restrooms
• Accessible seating
• Accessible bar

RW Epicenter Shows:
Assistive Listening Devices are available for most shows in the RW Epicenter at no charge. The device is available by request in advance (recommended) by sending an email to the address below or by contacting a member of the entertainment team upon your arrival. Please note that assistive listening devices are available on a first-come, first-served basis. A driver’s license or other valid ID will be required to secure a device. For more information, please contact [email protected].

Resorts World can provide sign language interpretation for guests with hearing disabilities. We ask that requests for this service be made 30 days prior to the event to ensure proper service and scheduling. Please contact [email protected] for more information on events that offer sign language interpretation.