Frequently Asked Questions

General Information

What are your hours of operation?

Gaming Floor
The gaming floor is now operating at full capacity and is open 24 hours a day, 7 days a week. Our slot machines, Sportsbook 360, poker room and live table games are all open for play.

Food & Beverage
We have opened the following food and beverage options:

Cellaio Steak
Lotus
Empire Lounge
RW Food Hall
Good Friends Market
24/7 Bistro
Dos Gatos and Topgolf Swing Suite
Sportsbook 360
Butterfly Beach Pool Bar

Outlet hours vary. Click here to learn more.

Beverage service is now available on our gaming floor for guests who are actively playing.

Genting Rewards
Genting Rewards is open Sunday through Thursday from 10AM-10PM and Friday and Saturday from 10AM-12AM.

Resort Operations
The main hotel tower is open for reservations 7 days a week, and The Alder is now accepting reservations for Friday and Saturday bookings. You can book your stay here.

Where can I review your safety protocols?
You can read our 21-point safety plan here. While we have removed plexiglass barriers from most tables and slots, select games will still have plexiglass barriers for those seeking that experience. Masks are optional for fully vaccinated guests. Guests who are not yet vaccinated are required to wear a mask and follow social distancing guidelines.

Will the casino adhere to social distancing protocols like the use of personal protective equipment (PPE)?
We require that everyone who is not fully vaccinated for COVID-19 wear a mask on property.

Casino

What live table games are available for play?
The following table games are currently available for play:

  • Blackjack
  • Craps
  • Roulette
  • Baccarat
  • 3 Card Poker
  • Let It Ride
  • Caribbean Stud
  • Ultimate Texas Hold’em
  • Casino War
  • Pai Gow Tiles
  • Pai Gow Poker
  • Crazy 4 Poker
  • Mississippi Stud

Is your poker room open?
We’re excited to announce that Resorts World Catskills’ poker room is now open.

Do you have scooters or wheelchairs available for rent?
We are not able to rent out scooters or wheelchairs at this time.

Is my PIN still the same?
Yes. If you forgot your 4-digit PIN, please stop by Genting Rewards to reset it. If there have been any changes to your contact information, please make sure to update your account at Genting Rewards.

Did my Comp Points expire?
Points only expire after inactivity. We’re extending the time frame to make sure you’re able to use all your points when you’re ready.

Where are my offers?
New offers are being mailed and will be visible in your Player Portal. Your new offers have current valid dates to ensure you have the very best we have to offer. The calendar is full of great gifts & exciting giveaways so stay tuned.

Will expired free slot play/match play be honored?
Promotions that have expired are not valid because new offers will be extended. Any players with loyalty offers may be notified by email the valid dates for any offers that have been extended. Please check your mail or Player Portal.

Hotel and Dining

Is the hotel open? 
The main hotel tower is open for booking, and The Alder is open for Friday and Saturday bookings. You can book your stay here.

Our indoor pool is now open for hotel guests from 7am-10pm daily and our fitness center is open 24 hours a day, 7 days a week.

The Crystal Life Spa is now open. For hours and reopening information, click here.

Valet parking will reopen at a later date.

Which restaurants are open?

We have opened the following food and beverage options:

Cellaio Steak
Lotus
Empire Lounge
RW Food Hall
Good Friends Market
24/7 Bistro
Dos Gatos and Topgolf Swing Suite
Sportsbook 360
Butterfly Beach Pool Bar

Outlet hours vary. Click here to learn more.

Entertainment

Which canceled events will be rescheduled?
We are committed to be your place to play and will announce new entertainment dates soon. You can stay up to date on the latest entertainment updates here. Some events may not be rescheduled due to the circumstances.

I bought tickets to a show on Ticketmaster but the show has been postponed. What now?
Hang on to your tickets — they will be honored for the new date. Please reach out to Ticketmaster with any questions.