Frequently Asked Questions

General Information

Our casino is open 24 hours a day, 7 days a week. Head to our Dining tab and select the restaurant you are interested in to find their hours of operation.
Lost and Found is open 24/7 and can be reached at 845-428-7200 ext 1928.

Yes, ATMs are located throughout the resort and casino. The ATM fee is $4.99 and is subject to any fees associated with your personal bank.

Resorts World Catskills is happy to provide motorized scooters and wheelchairs for rent at our coat check location near the casino main entrance. Rental availability is on a first-come first-serve basis. The rental fee for a wheelchair is $10 per day and our scooter rental is $15 for 8 hours and $30 for the day.
Only service animals with supportive documentation are allowed in the hotel and casino. Should you need assistance in making kennel arrangements nearby or finding hotels in the area that accept animals, our Concierge will be happy to assist you. Please call 833-586-9358.
In addition to offering more than 2,800 spots in our heated, covered parking garage and outdoor parking areas, we also offer valet parking for $6 per day, per vehicle.
Guests must be 21 years or older to enter the casino gaming floor. However, the property offers additional entertainment and dining options for guests who are under the age of 21. This includes our 24/7 Diner, Cellaio Steak and RW Food Hall.

Resorts World Catskills is conveniently located off of exit 106 on Route 17 in Monticello, New York. Please visit our directions page for further information. Our address is 888 Resorts World Drive, Monticello NY 12701.

While we do have our RW Merch shop at the casino, the Galleria at Crystal Run in Middletown, New York offers a larger array of shopping options and is about 25 minutes from Resorts World Catskills. In addition, Woodbury Common Premium Outlets is just 45 minutes from the casino.

We look forward to the opening of the Kartrite Hotel and Indoor Water Park in early 2019.

Our newly redesigned PGA caliber golf course is expected to open in the spring of 2020. In the interim, a few local golf courses include Tarry Brea Golf Course and Lochmore Golf Course, both located within 15 minutes of the casino.

Currently we are geared more towards gaming and entertainment for people 21 and older as that is the minimum age to be on the gaming floor. We do however have a pool and 3 restaurants that anyone under 21 can enjoy.

In addition to world class gaming and resort amenities at Resorts World Catskills, there are many things to do in the Catskills. Click here to check out more nearby attractions.

Casino

Information regarding our bus routes can be found here. To book a charter or for questions regarding our bus tours, please contact our Bus Coordinator at [email protected] or 845-428-7269.
Please be sure to sign up for a Players Club card to stay in the know and receive offers. Complimentary offers are earned based upon your average bet and length of play. For specific questions on your account, please visit the Players Club..
All promotional offers are based on an individual’s play. To receive offers, your Players Club card must be used every time you play. For specific questions on your account, please visit the Players Club.
Resorts World Catskills has over 2,150 slot machines available and we are constantly bringing in slot machines with the newest technology.

Resorts World Catskills offers over 150 live table games with minimum bets starting at $15. Carnival games may have a lower minimum bet. The minimum bet is based on the time of day and the crowd size.

We are a non-smoking facility per New York State regulations, however we do have smoking decks available off of the casino floor.

We are a class 3 gaming facility, which means we have live gaming tables as well as complimentary beverage service on the floor, so the NYS gaming commission requires you to be 21 to gamble here.

While we have over 100,000 square feet of slot machines and live dealer gaming table, we currently do not have bingo available.
We are Las Vegas Style casino which means we have live table game dealers at our gaming tables 24 hours a day, 7 days a week.
To obtain a win loss statement, please contact the credit office line and they will give you a printed statement. They can be reached at 845-428-7200 x 1129.
We do offer credit lines. You can fill out an application on our website here. If you have any questions, please contact the credit office at 845-428-7200 x 1129 or your assigned casino host.
Instructions on how to play the various table games we offer can be found here.
Complimentary drink service is available to those guests actively playing on the casino floor.
You can access your player’s club information online by visiting the Player Portal. You will need your player’s card number and pin to access the information.

Hotel and Spa

Our all-suite hotel features 332 luxurious guest rooms, ranging in size from 600 to 2,200 square feet.

Yes, reservations can be made online by visiting our booking page here.
We accept American Express, Visa, Discover and MasterCard. Cash may also be used to pay for accommodations upon check-out as long as a deposit has been secured. To reserve a room, you must be 21 years or older and possess a major credit card in your name.
Check-in time: 4:00 pm
Check-out time: 11:00am
We do offer early check in and late check out, based on availability and at the hotel manager’s discretion. Please note, additional fees may apply.
Yes, our bellman team will be happy to store your luggage ahead of check in or after you check out. This is a complimentary service.
We are excited to offer an indoor pool and hot tub to our registered hotel guests. The pool is opened from 7am-10pm.
Our pool is only open to registered guests of the hotel and spa.
Crystal Life Spa Hours of Operation:
Sunday – Tuesday: 10am – 6pm
Wednesday & Thursday: 10am – 8pm
Friday & Saturday: 9am – 8pm
You can find the full Crystal Life Spa Menu here.

Entertainment

Please send all entertainment related information to [email protected] and someone will be able to assist you.
Resorts World Catskills showcases world-class musical talent and comedians from around the country, while also supporting the local Hudson Valley music scene by showcasing many of the gifted musicians living in the surrounding areas. Live local entertainment is available multiple nights a week on our Bar 360, Empire Lounge and DoubleTop Bar stages, with a soundtrack ranging from classic rock and country to blues and acoustic sets. The Epicenter is home to our larger, “headliner” style acts, as it is 27,000 sq. ft. and can seat 2,500 people for a concert or sporting event, such as MMA, boxing, or even a basketball game. A list of our upcoming entertainment can be found on our  entertainment page.
For live entertainment events, the Epicenter seats 2,500 people.

Dining

Resorts World Catskills offers 10 eclectic restaurants and dining options. With varied menus, we have something that is sure to please anyone’s pallet. Learn more about our restaurants and bars by visiting our  dining page.
While we do not have a buffet, we are proud to offer 10 varied food and beverage outlets with something for everyone.

Careers

You can search our current job openings and apply online by visiting our careers page