Responsible Gaming

We want our patrons to have an enjoyable and responsible gaming experience. We are committed to promoting responsible gaming and prohibiting underage gambling.

10 Rules of Responsible Gaming

  1. If you choose to gamble, do so for entertainment purposes. If your gambling is no longer an enjoyable activity, then ask  yourself why you are still “playing.”
  2. Treat the money you lose as the cost of your entertainment. Treat any winnings as a bonus.
  3. Set a dollar limit and stick to it. Decide before you gamble not only what you can “afford” to lose, but also how much you want to spend. Do not change your mind after losing.
  4. Set a time limit and stick to it. Decide how much of your time you want to allow for gambling. Leave when you reach the time limit whether you are winning or losing.
  5. Expect to lose. The odds are that you will lose.
  6. When you meet your gaming dollar limit, whether cash or credit, do not turn to more credit. Do not borrow money from others to gamble once you hit your limit.
  7. Create balance in your life. Gambling should not interfere with or substitute for friends, family, work or other worthwhile activities.
  8. Avoid “chasing” lost money. Chances are the more you try to recoup your losses, the larger your losses will be.
  9. Don’t gamble as a way to cope with emotional or physical pain. Gambling for reasons other than entertainment can lead to problems.
  10. Become educated about the warning signs of problem gambling. The more you know, the better choices you can make.

For help with problem gambling, please call 1-877-8-HOPENY or text HOPENY (467369).

Learn more here

Gambling Problems and Self-Exclusion

What is a gambling problem?

Behavior which causes psychological, physical , social or vocational problems can be classified as gambling problems. This can include pathological or compulsive gambling, a progressive addiction characterized by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, chasing losses, and loss of controllable gambling behavior in spite of mounting serious and negative consequences.

What is the Self-Exclusion Program?

A program established to allow people with gambling problems to voluntarily exclude themselves from legalized wagering activities in New York. Ask any security officer for information on self-exclusion or if you want to exclude yourself.

What will happen when I am on the Self-Exclusion List?

After you are placed on the self-exclusion list, staff will be permitted to refuse your wagers and ask you to leave. If you place a wager, you will be unable to collect winnings or recover losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings. All points accumulated through the Players Club will be forfeited upon self-exclusion.

How do I get placed on the Self-Exclusion List?

You can request information and a self-exclusion form through any of the following methods:

  • Call 1-833-586-9358 Ext.1922
  • Email us at [email protected]
  • Visit our Resorts World Catskills Security Office
  • Mail Us at:
    Responsible Gaming
    c/o Resorts World Catskills
    888 Resorts World Drive
    Monticello, NY 12701

Click here for the self-exclusion form.

The person requesting voluntary self-exclusion must complete the form and submit it to the Security Office at Resorts World Catskills. You will be required to provide identification that includes your signature and a photograph. When you file the form, you will be photographed. That photo, and other identifying information, will be available for review by certain employees in order to assist with enforcement of the self-exclusion program.

Can I mail back the completed form?

Yes. You may return the form by mail but you must have your signature notarized.

How long will I be on the Self-Exclusion List?

That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for one year, three years, or five years. You must remain on the list for that length of time.