PRIVACY POLICY

Resorts World Catskills values your privacy. We do not sell names, addresses, e-mail, or other personal information. If you do subscribe to receive e-mail messages from us and later change your mind, simply follow the unsubscribe instructions at the bottom of any email you receive from us.

INFORMATION THAT IS PASSIVELY OR AUTOMATICALLY COLLECTED

We, and our third party service providers, advertisers, advertising networks and platforms, agencies, and distribution or other partners (henceforth referred to as “Partners”) may use automated means to collect various types of information about you, your computer or other device used to access our services. A representative, non-exhaustive list of the types of automatically collected information may include: network or internet protocol address and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your internet service provider (e.g., Comcast, Verizon or AT&T) and domains used by such providers, mobile network, device identifiers (such as an Apple IDFA or an Android Advertising ID), device settings, browser settings, the web pages of the website you have visited, websites visited before and after you visit a website, the type of handheld or mobile device used to view the website (e.g., iOS, Android), location information, and the content and advertisements you have accessed, seen, forwarded and/or clicked on.

By visiting the website, whether as a registered user or otherwise, you acknowledge, and agree that you are giving us your consent to track your activities and your use of the website through the technologies described above, as well as similar technologies developed in the future, and that we may use such tracking technologies in the emails we send to you.

Our Partners may set and access their own tracking technologies when you visit our website and they may have access to information about you and your online activities over time and across different websites and applications. Tracking technologies used by other websites are not in our control and are subject to their own privacy policies.

COOKIES AND OTHER USER-TARGETING AND AD-TARGETING TECHNOLOGIES

We use cookies and other technologies both to provide our website to you and to advertise to you. We also may work with Partners to help them advertise to you on our behalf when you visit other websites or mobile applications, and to help them perform user analytics. These technologies may also be used to analyze how you interact with advertising on our website and elsewhere, and more generally, to learn more about you and what services or offers you might prefer to receive.

To enhance your online experience, we and our Partners use “cookies”, “web beacons” or other tracking technologies. Cookies are text files placed in your computer’s browser to store your preferences. We use cookies or other tracking technologies to understand your website and internet usage and to improve or customize the products, content, offerings, services or advertisements offered to you. We, or a third party platform with whom we work, may place or recognize a unique cookie on your browser to enable you to receive customized content, offers, services or advertisements on our website or other sites. These cookies contain no information intended to identify you personally. The cookies may be associated with de-identified demographic or other data linked to or derived from data you voluntarily submit to us (e.g., your email address) that we may share with a service provider solely in hashed, non-human readable form.

We and our Partners also may use cookies or other tracking technologies to manage and measure the performance of advertisements displayed on or delivered by other networks or websites. This also helps us and Partners provide more relevant advertising to you.

We may work with our Partners (for instance, third party ad platforms) to synchronize unique, anonymous identifiers (such as those associated with cookies) in order to match our Partners’ uniquely coded user identifiers to our own. We may do this, for instance, to enhance data points about a particular unique browser or device, and thus enable us or our Partners to send ads that are more relevant to you or match you to their likely product interests, or better synchronize, cap, or optimize advertising.

We and our partners may employ locally stored objects (“LSOs”) and other client side storage tracking technologies in certain situations where the LSOs help to provide a better user experience for you, such as remembering settings and preferences. LSOs are similar to browser cookies, which are used to help our Partners target ads, analyze ad performance, or perform user, website or market analytics. 

We may work with certain third-party companies that use techniques other than HTTP cookies to recognize your computer or device and/or to collect and record information about your web surfing activity, including those integrated with our website.

MOBILE DEVICE IDENTIFIERS AND SDKS

We also sometimes use, or partner with publishers, publisher-facing, or app developer platforms that use mobile Software Development Kits (“SDKs”). SDKs collect information, such as mobile identifiers (e.g., IDFAs and Android Advertising IDs on how mobile devices interact with and use our website). SDKs are similar to cookies or web beacons on mobile devices. We may use SDKs to deliver or help our Partners deliver to you certain advertising through mobile applications and browsers based on information associated with your mobile device.

INTEREST-BASED ADVERTISING AND OPTING OUT

To learn more about Interest-Based Advertising please visit http://www.aboutads.info.

You may find more information about online advertising, opting out and additional choices you may make through the Network Advertising Initiative (“NAI”) at the NAI Service, and the Digital Advertising Alliance (the “DAA”) at the DAA consumer choice Service. To learn more about opt out programs, please visit the opt out pages on the websites above.

DISABLING COOKIES AND REMOVING LSOS

Most web browsers are set up to accept cookies. You may be able to set your browser to warn you before accepting certain cookies or to refuse certain cookies. However, if you disable the use of cookies in your web browser, some features of the website may be difficult to use or inoperable.

For LSOs utilized by Adobe Flash you can access Flash management tools from Adobe’s website. In addition, some, but not all browsers, provide the ability to remove LSOs, sometimes within cookie and privacy settings.

Please keep in mind that your web browser may not permit you to block the use of these techniques, and browser settings that block conventional cookies may have no effect on such techniques.

The tools at the links set forth above are provided by third parties. We do not control or operate these tools or the choices that advertisers and others provide through these tools.

MOBILE PRIVACY POLICY

INFORMATION WE COLLECT

When you use the Resorts World Catskills mobile application, we track and collect certain information that is non-personally identifiable. This information includes:

  • Your player ID number
  • Your device operating system
  • The duration of your use
  • The mobile application scenes / pages viewed
  • Dates and times that the mobile application is used
  • Location information
  • Location information when the app is closed or not in use

This information does not personally identify you, but is used for marketing purposes or for improving your experience using the app. We may combine information collected within the application with any data we have collected about you using our offline resources including but not limited to players club accounts, surveys, social media. and market research.

Our mobile app services are operated within the United States, and by submitting your personal information to us, either through our mobile app or by other means, you consent to the transfer, collection, usage, storage, and processing of your Personal Information in the United States as outlined in this policy.

INFORMATION DISCLOSURE

The primary goal in collecting personal information is to provide you, the user, with a customized experience with the mobile application. This includes personalized services, interactive communications and many other types of services, all of which are completely free to you. By knowing a little about you, Resorts World Catskills is able to deliver more relevant offers and content, and hence better service, to you. We do this to better understand and serve our customers.

When you are using the Resorts World Catskills mobile application and are asked for personal information, you are sharing that information with Resorts World Catskills and our mobile application provider unless specifically stated otherwise. If data is being collected and/or maintained by any company other than Resorts World Catskills and or mobile application provider, you will be notified prior to the time of the data collection or transfer. If you do not want your data to be shared, you can choose not to allow the transfer by not using that particular service.

Except as provided for herein, we do not disclose to third parties any information obtained through the mobile application without your consent. Your information may be disclosed if necessary: (1) to protect and defend our rights or property; (2) to comply with a court order or other legal process or other legal requirements of any governmental authorities, including but not limited to, authorities which regulate gaming activities; or (3) in our sole discretion, in extraordinary circumstances in which we deem such disclosure is prudent.

DATA SECURITY

We maintain every reasonable precaution to keep your personal information secure. We have in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. Nevertheless, when disclosing any personal information, you should remain mindful that there is an inherent risk in the use of mobile applications and the internet.

Your information may be intercepted without our consent can be collected illegally and used by others without your consent. We cannot guarantee the security of any information you disclose, and you do so at your own risk.

EXTERNAL LINKS

Our mobile application may provide links to websites. We do not endorse the materials disseminated at other websites. We are not responsible for the content, validity, privacy policies or reliability of any website linked to our site. The information practices of those Web sites linked to the Resorts World Catskills site are not covered by this privacy statement.

PERSONS UNDER THE AGE OF 21

Pursuant to applicable law, persons under the age of 21 are not permitted to gamble at our casinos, loiter in gaming areas or consume alcoholic beverages. Similarly, our mobile application is not intended for persons under the age of 21. In accordance with the Children’s Online Privacy Act, persons younger than 21 years of age are not allowed to use our mobile application. Resorts World Catskills does not collect information from anyone under the age of 21.

If we become aware of such information, steps will be taken to remove it.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify or change this privacy policy at any time, simply by posting such changes on the site. Any such change, update, or modification will be effective immediately upon posting.

DATA RETENTION AND DELETION

When you use the Resorts World Catskills mobile application, we track and collect certain information that is non-personally identifiable. You have the option within the mobile app settings to logout and delete your mobile app information. You may also request that we delete your mobile app information. You may submit a deletion request using the methods below in the contact information section.

CONTACT

If you have any questions, requests, or complaints regarding this Privacy Policy or how we process your personal information, please contact us using the details below:

App Name: Resorts World
App Developer: JoinGo

Mailing Address:
Resorts World Catskills
888 Resorts World Drive
Monticello, NY 12701

Phone: 877.332.1060
Email: [email protected]