Play and Stay with Confidence At Resorts World Catskills

Dear Valued Guests,

There is no greater priority for Resorts World than the health and safety of our guests and team members, particularly in relation to the coronavirus (COVID-19). We want you to have confidence and peace of mind that you are in a safe environment every time you play and stay at any of our resorts. As such, we want to provide you with up-to-date information and a few highlights on what we are doing to respond to this developing situation:

Enhanced Cleaning
We have enhanced our already strong and structured cleaning regimen to ensure the deep cleaning and wiping down of surfaces such as doors, tables, handrails, elevator cabs and buttons, desks, vending machines, slots machines, table games and all hotel rooms and check-in and check-out areas with EPA-approved cleaning agents throughout each day. We are also disinfecting all high traffic common areas such as the entryways, elevators, lobby areas, food courts, and bus lobbies at all hours of the day. We are conducting these same enhanced procedures in back-of-house areas to ensure the same degree of protection for our employees.

Additional Supplies
We have placed hand sanitizer dispensing stations in high-traffic, visible areas. We are also ensuring that all restrooms are equipped with anti-bacterial soaps with Centers for Disease Control and Prevention (CDC) recommended alcohol content levels and routinely refilling our stock of anti-bacterial stations.

Posting of Prevention Tips
We are posting multilingual announcements throughout each property highlighting the most recent prevention measures, protocols and guidelines from various health organizations including the World Health Organization (WHO), CDC, and state and local authorities.

Early Action
We routinely monitor public health issues on a year-round basis, and we instituted a dedicated COVID-19 task force at each of our properties to help us share the best practices and insights needed to respond to your needs.

Ongoing Efforts
Our entire leadership team is focused on the COVID-19 issue and your well-being. We are closely monitoring this developing situation and reviewing the most recent guidance from local, state and federal agencies, as well as health organizations and other medical experts.

Should you need additional information on COVID-19, please visit the CDC and WHO websites. You should also feel free to visit our Rewards Area or front desk at any of our properties.

Thank you for your confidence and continued loyalty. We look forward to seeing you soon.

Robert DeSalvio
Genting New York State